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The presentation will show how the use of social media tools in the IS Interactive Web Portal will improve the availability of information, timeliness of information and foster customer engagement.
The target audience for this interactive web portal effort are internal customers, which consists of all employees working for ODOT. The effort is focused inside the organization and is an opportunity for ODOT-IS to improve its communication channels and reduce information cycle waste time while improving customer service. Currently, internal customers are limited to traditional transaction-based and event-driven web site architectures for accessing selectable and searchable information. This web portal aims to expand on this capability, and also level the communication hierarchy by giving customers the opportunity to have one-on-one communication with several ISB employees, including the CIO, on topics regarding IS projects and services.